Location: United States-In-Office-ST. Petersburg FL 

Department: Service Center

Position Type: Full Time Temporary-Non-Exempt

Engage PEO, recognized on the 'INC. 5000 Honor Roll for the Fastest Growing Companies' is seeking a Service Center Specialist to join our team in a temporary long-term assignment. The Service Center Specialist will assist work site employees and employers with Engage PEO's clients in a call center setting, including client support, benefits, and miscellaneous projects. Work in a fast-paced, deadline driven environment, be computer savvy and have experience working in a Windows-based environment, including knowledge of MS Office software. Able to wear different hats, work in a team environment, and understand that their contribution will be essential for the success of this project. Assist in various projects, including assisting other teams and departments.   

Primary Responsibilities:

• Answer incoming Tier 1 calls, including employee and employer inquiries. Route calls to appropriate departments or creates PrismHR cases 

• Assist worksite employees with employee portal troubleshooting  

• Process Employee Benefits enrollments assistance 

• Assist WSE with onboarding irregularities 

• Phone presence is optimistic, confident, and assuring 

• Takes corrective action for WSE at all levels of assistance 

• Has the ability and willingness to help other team members through positive working relationships 

• Works through WSE payroll issues as able 

Other Duties & Responsibilities:  

• Monitor general department inboxes and support with questions and concerns

• Process background screening and drug testing requests from our clients  

• Process verification of employment and verification of income for our clients 

• Administer E-Verify Requests for all new hires for our clients 

• Putting together Benefits packets for clients 

• Process unemployment claims through the various state websites as needed  

• Administrative Duties and Support to the HR Service Center and other departments as needed  

• Performs other duties as required 

Minimum Qualifications: 

• Associate or Bachelor's degree in Business Administration, Communication, Human Resources, or related field  

• Minimum 3 years of relevant work experience, with a broad knowledge of a field related to the job, such as accounting, benefits administration, business administration, and human resources  

• Bi-lingual in Spanish a plus

• Professional Employer Organization (PEO) experience is a plus 

• Proficient with MS Office and Intermedial Microsoft EXCEL skills 

• Must be able to work in an office environment  

• ClientSpace and PrismHR knowledge is a preferred 

• Medical benefits knowledge and understanding are a plus 

COMPENSATION:

The starting base hourly pay for this temporary long-term position is listed below. However, you should know that the pay rate may vary based on regional location, the candidate’s skill, and relevant experience. In addition, some positions may include a form of bonus or other incentive compensation, which would not be included in this salary range. 

 Hourly Rate Range:   $18.00-19.00

We believe our success is primarily due to our diverse, talented employees who help to cultivate an inclusive learning culture. We encourage open, regular communication and development that fosters our strong team culture. We are committed to providing inclusive equal employment opportunities to all employees, applicants for employment, and other covered individuals without regard to race, color, religion, age, sex, disability, national origin, citizenship, genetics, military status, sexual orientation, gender identity or expression, family status, or any other characteristic protected by federal, state, or local laws. Furthermore, we are committed to complying with all federal, state, and local anti-discrimination, anti-harassment, and anti-retaliation laws.

Engage PEO is an Equal Opportunity Employer